Frequently Asked Questions
Everything you need to know about your Panama Jack experience, from shipping to product care.
How do I choose the right size for my Panama Jack boots?
Our footwear generally follows standard European sizing. We recommend checking our detailed Size Guide located on each product page. If you are between sizes, we suggest choosing the larger size for the most comfortable fit.
Where are Panama Jack products manufactured?
Since 1989, all Panama Jack footwear is proudly 100% made in Spain. We maintain high-quality standards by keeping our entire production process local and sustainable.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free of charge, ensuring you get the perfect fit and style for your adventures.
How should I clean and maintain my leather boots?
To preserve the quality of the leather, we recommend cleaning them with a damp cloth and applying our specialized Panama Jack maintenance cream. For waterproof styles, ensure they are dried naturally away from direct heat sources.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna to ensure a secure and flexible checkout process.
How long does shipping take and is it tracked?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.